Overwhelming Popularity

Dear Bitstamp customers,

The current Bitcoin rally has been overwhelming. Due to demand, Bitstamp has been growing its staff rapidly. Bitstamp has recently hired four additional people to handle support and will be hiring more. Bitstamp has also been rapidly automating our backend processes to improve service.

Service status:
Bitcoin deposits are still processed in 3 confirmations.
Bitcoin withdrawals are not delayed.
SEPA and wire deposits are still processed the same day they are received.
SEPA and wire withdrawals are taking extra processing time and may take up to 3 days.
Support tickets are currently delayed up to 1-2 days.

Please help us help you:

Avoid manual processing of your deposit:
Please be sure that you put correct deposit reference number in your deposit so our system can match it with your account automatically.

Verify your account:
Verified accounts are processed with highest priority. Start verification procedure here: https://www.bitstamp.net/account/verify/

Avoid unsuccessful withdraws:
Please be sure to input correct BIC code and IBAN number. Unsuccessful withdrawals require additional processing time to investigate and re-send.

Carefully use our support ticketing system:
Provide as much information as possible. Be patient and do not submit more than one support ticket for the same issue.

Best regards
CEO, Nejc Kodrič
Bitstamp LIMITED