Home Product NewsNew schedule for USD and EUR payments processing

Nov. 29, 2019

Bitstamp by Robinhood

New schedule for USD and EUR payments processing

In order to provide the best possible service for our growing number of customers in the US and around the world, we are extending the working hours of Bitstamp's Payments Department as of today, 2 December 2019.

The new schedule for processing USD and EUR transactions will be as follows:

USD

USD deposits will be processed on business days from 7:00-22:00 UTC
USD withdrawals will be processed on business days from 7:00-19:30 UTC
Transactions on the SEN network will be processed 24/7 through the API
Transactions on the SigNet network will be processed on business days between 7:00-22:00 UTC

EUR

EUR deposits will be processed on business days from 7:00-18:00 UTC
EUR withdrawals will be processed on business days from 7:00-12:00 UTC

Any transactions submitted outside these hours will be processed as soon as possible on the next business day.

Thank you for your continued support as we strive to improve our services further.

Please read the general Risk Warning, and Risk Summary for UK residents before investing in crypto-assets.

Crypto-assets services are provided by the following Bitstamp legal entities depending on client residency: (1) Bitstamp Europe S.A., which is authorized by the Commission de Surveillance du Secteur Financier (CSSF) in Luxembourg as a payment institution (licence number Z00000012) and crypto-asset service provider (licence number N00000003); Registered address: 40, avenue Monterey, L-2163 Luxembourg, Grand Duchy of Luxembourg; Registration number: B196856; (2) Bitstamp UK Ltd., which is registered with the Financial Conduct Authority (FCA) in the UK for the provision of certain cryptoassets activities under the Money Laundering Regulations (Firm Reference Number 978690); Registered address: 5 New Street Square, EC4A 3TW London, United Kingdom; Registration number: 14174243; (3) Bitstamp Ltd.with its registered address at 5 New Street Square, EC4A 3TW London, United Kingdom and registration number: 8157033; (4) Bitstamp Global Ltd., which operates under the transitional virtual asset service provider regime in the BVI; Registered address: Floor 4, Banco Popular Building, Road Town, Tortola VG1110, British Virgin Islands; Registered number: 2086429; (5) Bitstamp Asia Pte Ltd, which is authorized by the Monetary Authority of Singapore (MAS) as a major payment institution (licence number PS20200667); Registered address: 63 Chulia Street, OCBC Centre East, #15-01, Singapore 049514; Registered number: 202016687K; and (6) Bitstamp USA, Inc., which is licensed to engage in virtual currency business activity and as a money transmitter by the New York State Department of Financial Services (licence number 0000018) in addition to its other money transmitter and other licenses and registrations (NMLS number 1905429) for more information; Registered address: 85 Willow Road, Menlo Park, CA 94025, United States of America; Registered number: 5481543.

Investment services with regards to trading in crypto derivatives are provided by Bitstamp Financial Services Ltd., which is authorized and supervised by the Slovenian Securities Market Agency (ATVP) as a MiFiD investment firm. Trading crypto derivatives carries significant risks and may result in substantial losses. Please trade responsibly and ensure you understand the associated risks. You can find more about the risks here. To help you understand the risks involved we have put together a series of Key Information Documents (KIDs) highlighting the risks and rewards related to each derivatives contract. Crypto derivatives trading is not available to customers in the US, Canada, Japan and some other countries. Bitstamp Financial Services Ltd. does not provide crypto-asset services.

To find out more about which Bitstamp entity you receive services from, please check the Profile/My information in your Bitstamp account. You can read more about our legal terms, policies and disclosures here.

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