New Partnership Speeds up our Customer Approval Process
Dear customers,
we continue to take steps toward improving several of our processes. We have already announced some improvements implemented on our platform. Today, we’re happy to share the news that we’ve partnered with Onfido to help us improve our customer onboarding process.
Onfido is a highly respected identity verification provider that will allow us to further automate our customer verification process. It uses machine learning technology to validate a user’s identity document and compare it with their facial biometrics.
So far, we have implemented the first part of our three-stage plan to improve our service with Onfido’s help:
1st Stage: we have significantly reduced our verification backlog by utilizing Onfido’s automation services, as well as that of another similar provider. Our verification process now runs much more smoothly, but certain requests still have to be processed manually.
2nd Stage: the next step is to revamp our entire online verification process and fully automate it. This will make verifying new users much faster and simpler.
3rd Stage: the final stage of our plan is to add user verification to our mobile app. We are also working on a major general update for our app, so expect significant improvements.
Besides forging new partnerships to automate our processes, we are also continuously hiring new staff, to meet the growing demand for our services. In order to continue building trust and transparency, we will post regular updates on our progress. Follow us on Facebook, Twitter and here, on our website, for the latest news.
Best,
The Bitstamp Team
we continue to take steps toward improving several of our processes. We have already announced some improvements implemented on our platform. Today, we’re happy to share the news that we’ve partnered with Onfido to help us improve our customer onboarding process.
Onfido is a highly respected identity verification provider that will allow us to further automate our customer verification process. It uses machine learning technology to validate a user’s identity document and compare it with their facial biometrics.
So far, we have implemented the first part of our three-stage plan to improve our service with Onfido’s help:
1st Stage: we have significantly reduced our verification backlog by utilizing Onfido’s automation services, as well as that of another similar provider. Our verification process now runs much more smoothly, but certain requests still have to be processed manually.
2nd Stage: the next step is to revamp our entire online verification process and fully automate it. This will make verifying new users much faster and simpler.
3rd Stage: the final stage of our plan is to add user verification to our mobile app. We are also working on a major general update for our app, so expect significant improvements.
Besides forging new partnerships to automate our processes, we are also continuously hiring new staff, to meet the growing demand for our services. In order to continue building trust and transparency, we will post regular updates on our progress. Follow us on Facebook, Twitter and here, on our website, for the latest news.
Best,
The Bitstamp Team