Be alert for cryptocurrency scams

Dear customers,

With increased interest in cryptocurrencies comes an unfortunate downside; a growing number of scam artists are looking to take advantage by stealing your account information. In order to help you keep your assets safe, we’ve compiled this list of the three most common scam tactics:

1. Phishing Websites

Phishing is a common technique for acquiring a user’s personal or account data. Scammers set up fake websites that resemble reputable business sites in order to get you to enter your account or personal information.

The site may look very legitimate, but will have a slightly different domain name and some minor details, like spelling, may be a bit off. When logging into your account, make sure you’re actually on our website -

The domain name needs to be EXACTLY! Please check that you are on the right site before entering your log-in information, especially if you came to the website through a link. Scammers often send emails with links that look real, but actually redirect to a fake site. Sometimes, scammers also set up fake ads, which will send you to a phishing site. Therefore, it is important to check the URL before entering any log-in or personal information on a site!

2. Phony support

You may be contacted by scammers posing as Bitstamp support. Bitstamp will never ask for your password or for remote access to your computer. If someone does, it is a scam. Bitstamp support will only call you in case there’s an urgent or time-sensitive matter regarding your account, but we will not ask for any sensitive or personal information.

If we contact you by email, it will always come from addresses. Carefully check the sender’s address to make sure it’s really us.

If you want to contact us, you can open a support ticket here, email us at or call us at (+44) 20 3868 9628 (UK) or (+1) 646 568 9784 (US).

3. Fake social media pages

Fake social media pages can look a lot like the real deal, so please be careful when interacting with any pages claiming to represent Bitstamp, or any other business for that matter!

Fake social media pages will often have obvious spelling mistakes and low-quality images, as well as a low number of followers. Watch for these signs when interacting with pages claiming to represent Bitstamp.

Where there is money there is danger

Besides protecting your Bitstamp account, please make sure to protect your cryptocurrency wallets as well. If you hold any crypto in your own wallets, protect yourself by staying on the lookout for the same scamming techniques applied there. The number of scams focused on cryptocurrencies is growing, so be careful and stay safe.