An update for our customers within the People’s Republic of China (PRC)
Since Bitstamp began working with the crypto community in 2011, it has been a top priority to provide transparent and timely communication on critical issues — particularly as they pertain to compliance with local laws and regulations.
In order to comply with the PRC’s recent ban on cryptocurrencies, Bitstamp will cease the provision of all services to PRC nationals residing or located in the PRC. Existing customers affected by this change will have their accounts closed by 30th November 2021.
Here’s how the change will affect existing Bitstamp account holders:
- Customers with Bitstamp accounts with no funds in their accounts and no open trading positions: These customers will be notified that their accounts are being closed, and Bitstamp will begin closing these accounts as soon as possible.
- Customers with Bitstamp accounts that contain funds and/or has open trading positions: These customers will be notified that their accounts are being closed, and will have until 30th November 2021 to close their positions and withdraw their funds from Bitstamp. Accounts not closed before this date will have any open trading positions closed by Bitstamp. Attempts will be made to contact customers for their wallet address and/or bank details for the return of funds from their closed accounts.
Effective immediately, Bitstamp has ceased accepting new customers that are PRC nationals residing or located in the PRC.
It has been our honor to serve our customers that are affected by this change. We remain committed to ensuring our compliance with these new regulations will be as seamless a process as possible.
If you have any additional questions, please contact us at firstname.lastname@example.org or email@example.com.